Executive Development Programme Leading Customer Service Teams

Name: Executive Development Programme Leading Customer Service Teams
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Executive Development Programme: Leading Customer Service Teams In today's customer-centric world, exceptional customer service skills are essential for career advancement. This executive development programme equips learners with the necessary skills to lead and manage high-performing customer service teams.

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AboutThisCourse

The course focuses on the importance of understanding customer needs, developing effective communication strategies, and implementing service recovery strategies to exceed customer expectations. With a strong emphasis on practical application, learners will gain hands-on experience in managing customer service teams, analyzing customer feedback, and utilizing data to drive performance improvement. The course is designed to meet the industry's growing demand for leaders who can effectively manage and motivate customer service teams to deliver exceptional customer experiences. By completing this programme, learners will be well-positioned to advance their careers in customer service management, operations management, or related fields. They will have the skills and knowledge necessary to lead customer service teams that consistently exceed customer expectations and drive business success.

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CourseDetails

• Understanding Customer Service
• Leadership Skills for Customer Service Managers
• Building and Managing High-Performing Teams
• Effective Communication and Interpersonal Skills
• Handling Customer Complaints and Difficult Situations
• Customer Service Metrics and Performance Measurement
• Leveraging Technology for Customer Service Excellence
• Developing a Customer-Centric Culture
• Innovating and Improving Customer Service Operations

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME LEADING CUSTOMER SERVICE TEAMS

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London School of International Business (LSIB)

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05 May 2025

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