Executive Development Programme Leading Customer Service Teams
-- ViewingNowExecutive Development Programme: Leading Customer Service Teams In today's customer-centric world, exceptional customer service skills are essential for career advancement. This executive development programme equips learners with the necessary skills to lead and manage high-performing customer service teams.
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โข Understanding Customer Service
โข Leadership Skills for Customer Service Managers
โข Building and Managing High-Performing Teams
โข Effective Communication and Interpersonal Skills
โข Handling Customer Complaints and Difficult Situations
โข Customer Service Metrics and Performance Measurement
โข Leveraging Technology for Customer Service Excellence
โข Developing a Customer-Centric Culture
โข Innovating and Improving Customer Service Operations
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