Global Certificate Customer Experience Analytics

Name: Global Certificate Customer Experience Analytics
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The Global Certificate in Customer Experience Analytics is a comprehensive course designed to empower professionals with the skills needed to thrive in the data-driven world of customer experience. This course emphasizes the importance of data-driven decision-making, helping learners to analyze customer behavior, preferences, and feedback to improve customer satisfaction, loyalty, and business growth.

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AboutThisCourse

In today's competitive marketplace, customer experience analytics is a critical component of any successful business strategy. This course is in high demand, with businesses seeking professionals who can help them to understand their customers' needs, preferences, and behaviors. By completing this course, learners will gain a deep understanding of customer experience analytics, enabling them to make data-driven decisions and drive business success. The course covers essential skills such as data analysis, customer journey mapping, voice of the customer (VoC) programs, and customer feedback analysis. Learners will also gain hands-on experience with industry-leading tools and technologies, preparing them for careers in customer experience, marketing, analytics, and more. In summary, the Global Certificate in Customer Experience Analytics is a critical course for any professional seeking to advance their career in a data-driven world. By completing this course, learners will gain the skills and knowledge needed to drive business success through customer experience analytics.

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CourseDetails

• Customer Experience Metrics & KPIs
• Data Collection & Analysis Techniques
• Customer Journey Mapping & Analysis
• Voice of the Customer (VoC) Programs
• Customer Feedback Analysis
• CX Analytics Tools & Software
• Statistical Analysis & Predictive Modeling
• Data Visualization & Reporting
• CX Strategy & Optimization
• Ethics & Privacy in CX Analytics

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE CUSTOMER EXPERIENCE ANALYTICS

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London School of International Business (LSIB)

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05 May 2025

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