Global Certificate Customer Experience Analytics
-- ViewingNowThe Global Certificate in Customer Experience Analytics is a comprehensive course designed to empower professionals with the skills needed to thrive in the data-driven world of customer experience. This course emphasizes the importance of data-driven decision-making, helping learners to analyze customer behavior, preferences, and feedback to improve customer satisfaction, loyalty, and business growth.
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โข Customer Experience Metrics & KPIs
โข Data Collection & Analysis Techniques
โข Customer Journey Mapping & Analysis
โข Voice of the Customer (VoC) Programs
โข Customer Feedback Analysis
โข CX Analytics Tools & Software
โข Statistical Analysis & Predictive Modeling
โข Data Visualization & Reporting
โข CX Strategy & Optimization
โข Ethics & Privacy in CX Analytics
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