Certificate in Service Analytics & Performance Management

Name: Certificate in Service Analytics & Performance Management
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The Certificate in Service Analytics & Performance Management is a comprehensive course designed to equip learners with essential skills for career advancement in the service industry. This program emphasizes the importance of data-driven decision making and performance management, making it highly relevant in today's data-centric world.

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AboutThisCourse

With the increasing demand for service analytics professionals, this course offers a timely and valuable opportunity for learners to enhance their analytical skills and strategic thinking. The curriculum covers key topics such as data analysis, performance measurement, and service innovation, providing learners with a well-rounded understanding of service analytics and performance management. By completing this course, learners will be able to demonstrate their expertise in service analytics and performance management, making them highly attractive to potential employers in a range of industries. Whether you're looking to advance your career or pivot to a new role, this course is an excellent way to gain the skills and knowledge you need to succeed in the modern service industry.

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CourseDetails

• Service Analytics Fundamentals
• Data Collection and Analysis for Service
• Performance Metrics and Key Performance Indicators (KPIs)
• Service Blueprinting and Process Analysis
• Customer Experience Management
• Service Quality Improvement Techniques
• Data Visualization and Dashboard Design
• Change Management and Implementation
• Continuous Improvement in Service Analytics & Performance Management

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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FullCourseAccess
DigitalCertificate
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CERTIFICATE IN SERVICE ANALYTICS & PERFORMANCE MANAGEMENT

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London School of International Business (LSIB)

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05 May 2025

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