Certificate in Service Analytics & Performance Management
-- ViewingNowThe Certificate in Service Analytics & Performance Management is a comprehensive course designed to equip learners with essential skills for career advancement in the service industry. This program emphasizes the importance of data-driven decision making and performance management, making it highly relevant in today's data-centric world.
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GBP £ 140
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โข Service Analytics Fundamentals
โข Data Collection and Analysis for Service
โข Performance Metrics and Key Performance Indicators (KPIs)
โข Service Blueprinting and Process Analysis
โข Customer Experience Management
โข Service Quality Improvement Techniques
โข Data Visualization and Dashboard Design
โข Change Management and Implementation
โข Continuous Improvement in Service Analytics & Performance Management
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