Global Certificate Social Media Customer Experience
-- ViewingNowThe Global Certificate in Social Media Customer Experience course is a comprehensive program designed to meet the growing industry demand for professionals skilled in social media customer service. This course highlights the importance of leveraging social media platforms to deliver exceptional customer experiences, a key driver for business growth and brand loyalty.
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⢠Social Media Customer Experience Strategies
⢠Social Listening and Monitoring
⢠Building and Managing Online Communities
⢠Social Media Customer Support and Engagement
⢠Content Creation and Curation for Social Media Customer Experience
⢠Social Media Analytics and Metrics for Customer Experience
⢠Social Media Policy and Compliance
⢠Multi-channel Social Media Customer Experience Management
⢠Social Media Customer Experience Crisis Management
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