Certificate in The Art of Listening: Essentials
-- ViewingNowThe Certificate in The Art of Listening: Essentials is a comprehensive course designed to enhance your listening skills, a vital yet often overlooked aspect of communication. This program emphasizes the importance of effective listening in both personal and professional settings, and addresses industry demand for professionals who can truly hear and respond to the needs of clients, colleagues, and stakeholders.
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⢠Understanding the Importance of Effective Listening
⢠Types of Listeners: Passive, Active, and Critical
⢠The Listening Process: Receiving, Understanding, Evaluating, and Responding
⢠Barriers to Effective Listening and How to Overcome Them
⢠Developing Active Listening Skills
⢠Non-Verbal Communication in Listening
⢠The Role of Empathy in Effective Listening
⢠Listening for Clarity and Accuracy: Summarizing and Paraphrasing
⢠The Impact of Effective Listening on Personal and Professional Relationships
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