Professional Certificate in Listening for Sales & Marketing
-- ViewingNowThe Professional Certificate in Listening for Sales & Marketing is a crucial course designed to enhance communication skills in the sales and marketing industry. With the increasing demand for effective communication in the modern business world, this certificate course is more important than ever.
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GBP £ 140
GBP £ 202
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โข Understanding Listening Fundamentals in Sales & Marketing • Importance of effective listening, barriers to effective listening, active listening techniques
โข The Power of Empathy in Sales & Marketing • Building rapport, understanding customer needs, creating positive customer experiences
โข Effective Questioning Techniques for Sales & Marketing • Open-ended questions, probing questions, clarifying questions, reflective listening
โข Nonverbal Communication in Sales & Marketing • Body language, facial expressions, eye contact, tone of voice
โข Handling Objections & Overcoming Resistance • Identifying customer objections, addressing concerns, building trust
โข Building Customer Relationships through Active Listening • Establishing rapport, building trust, creating customer loyalty
โข Advanced Listening Skills for Sales & Marketing • Listening for tone, listening for feelings, listening for meaning
โข Using Listening Skills to Close Sales & Marketing Deals • Understanding customer needs, proposing solutions, closing deals
โข Listening Skills for Effective Leadership in Sales & Marketing • Leading by example, coaching and mentoring, creating a positive team culture
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