Executive Development Programme in Service Value Chain
-- ViewingNowThe Executive Development Programme in Service Value Chain is a certificate course designed to enhance your understanding of service operations and management. This program emphasizes the importance of service value chains in today's business landscape, where effective management of service operations can significantly impact organizational success.
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โข Service Strategy: Understanding the customer value proposition, service positioning, and service pricing strategies.
โข Service Design: Creating efficient service processes, service blueprinting, and service prototyping.
โข Service Operations Management: Managing service capacity, service quality, and supply chain management.
โข Service Innovation: Generating new service ideas, service experimentation, and service diffusion.
โข Service Marketing: Identifying target markets, service promotion, and service positioning.
โข Service Human Resources Management: Recruiting, training, and retaining service employees.
โข Service Technology Management: Implementing and managing service technology, service automation, and artificial intelligence.
โข Service Financial Management: Analyzing service costs, service revenues, and service profitability.
โข Service Customer Relationship Management: Building customer loyalty, customer satisfaction, and customer experience management.
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