Certificate Social Media for Customer Service
-- ViewingNowThe Certificate Social Media for Customer Service is a comprehensive course designed to empower learners with the essential skills to excel in today's digital-first customer service landscape. This course highlights the importance of social media as a critical customer service channel, and learners will gain hands-on experience in creating effective social media strategies to engage and support customers.
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GBP £ 140
GBP £ 202
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โข Understanding Social Media for Customer Service
โข Setting Up Social Media Customer Service Channels
โข Social Listening and Monitoring for Customer Service
โข Creating a Social Media Customer Service Strategy
โข Best Practices for Responding to Customer Inquiries on Social Media
โข Handling Customer Complaints and Escalations on Social Media
โข Using Social Media Analytics to Measure Customer Service Performance
โข Integrating Social Media with Other Customer Service Channels
โข Building a Social Media Customer Service Team and Training Program
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