Executive Development Programme in Service-Oriented Business Models
-- ViewingNowThe Executive Development Programme in Service-Oriented Business Models certificate course is a valuable professional development opportunity. This programme focuses on teaching the principles and practices of service-oriented business models, which are increasingly important in today's service-driven economy.
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โข Service-Oriented Business Models Overview
โข Understanding Service Dominant Logic
โข The Role of Customer Experience in Service-Oriented Models
โข Designing Value Propositions for Service Businesses
โข Implementing Service Blueprinting Techniques
โข Strategies for Service Recovery and Customer Retention
โข Measuring Service Quality and Performance Metrics
โข The Importance of Employee Engagement in Service Delivery
โข Adopting Digital Transformation in Service-Oriented Businesses
โข Case Studies: Successful Service-Oriented Business Models
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