Executive Development Programme Social Media Customer Service

Name: Executive Development Programme Social Media Customer Service
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The Executive Development Programme in Social Media Customer Service is a certificate course designed to empower professionals with the latest tools and techniques to excel in customer service through social media platforms. This program emphasizes the importance of building strong online communities, resolving customer issues efficiently, and utilizing social media data for business growth.

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AboutThisCourse

With the rapid increase in social media usage, there is a high industry demand for professionals who can effectively manage customer service in digital spaces. This course equips learners with essential skills such as social listening, crisis management, and social analytics, providing a competitive edge in career advancement. By the end of this program, learners will be able to develop and implement social media customer service strategies, handle customer complaints and feedback professionally, and measure the impact of their efforts on business KPIs. This course is ideal for customer service managers, social media specialists, and marketing professionals looking to enhance their digital customer service skills.

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CourseDetails

• Social Media Customer Service Overview: Understanding the importance of social media in customer service, key platforms, and setting up a social customer service strategy.
• Listening and Monitoring: Tools and techniques for monitoring and responding to customer conversations, mentions, and feedback on social media.
• Effective Communication: Best practices for communicating with customers on social media, including tone, voice, and messaging.
• Handling Complaints and Crisis Management: Strategies for handling customer complaints and managing social media crises, including escalation procedures and response templates.
• Social Media Analytics: Measuring and tracking social media customer service performance, including metrics, KPIs, and reporting.
• Integrating Social Media with CRM: Best practices for integrating social media customer service with CRM systems, including workflow management and data integration.
• Empowering Employees for Social Media Customer Service: Building a culture of customer-centricity and empowering employees to respond to customer inquiries on social media.
• Continuous Improvement and Innovation: Continuously improving social media customer service processes and staying up-to-date with the latest trends, tools, and technologies.

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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EXECUTIVE DEVELOPMENT PROGRAMME SOCIAL MEDIA CUSTOMER SERVICE

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London School of International Business (LSIB)

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05 May 2025

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