Professional Certificate in Customer Support Metrics & Analysis

-- ViewingNow

The Professional Certificate in Customer Support Metrics & Analysis is a crucial course for professionals seeking to excel in customer support roles. This certificate program focuses on the importance of data-driven decision making in customer support, teaching learners how to analyze customer support metrics and apply data insights to improve customer satisfaction and loyalty.

4,5
Based on 7.638 reviews

7.900+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

AboutThisCourse

In today's customer-centric business landscape, the demand for skilled customer support professionals is at an all-time high. By earning this certificate, learners will gain a competitive edge in their careers and be able to demonstrate their expertise in analyzing and interpreting customer support data to drive business results. Throughout the course, learners will develop essential skills in data analysis, problem-solving, communication, and strategic thinking. They will learn how to measure and improve customer support team performance, identify trends and patterns in customer behavior, and communicate insights effectively to stakeholders. With these skills, certificate holders will be well-positioned to advance their careers in customer support, management, and other related fields.

HundredPercentOnline

LearnFromAnywhere

ShareableCertificate

AddToLinkedIn

TwoMonthsToComplete

AtTwoThreeHoursAWeek

StartAnytime

NoWaitingPeriod

CourseDetails

• Introduction to Customer Support Metrics
• Key Customer Support Metrics to Track
• Customer Satisfaction (CSAT) Score: Measurement & Analysis
• Net Promoter Score (NPS): Understanding & Calculation
• First Response Time (FRT) & Resolution Time (RT) Analysis
• Customer Effort Score (CES) & Its Importance
• Churn Rate, Retention Rate, & Their Impact on Business
• Analyzing Ticket Trends & Root Cause Analysis
• Creating a Balanced Scorecard for Customer Support
• Leveraging Data Visualization for Customer Support Metrics

CareerPath

EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

NoPriorQualifications

CourseStatus

CourseProvidesPractical

  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

ReceiveCertificateCompletion

WhyPeopleChooseUs

LoadingReviews

FrequentlyAskedQuestions

WhatMakesCourseUnique

▼

HowLongCompleteCourse

▼

WhatSupportWillIReceive

▼

IsCertificateRecognized

▼

WhatCareerOpportunities

▼

WhenCanIStartCourse

▼

WhatIsCourseFormat

▼

CourseFee

MostPopular
FastTrack GBP £140
CompleteInOneMonth
AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
Start Now
StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
Start Now
WhatsIncludedBothPlans
  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
AllInclusivePricing

GetCourseInformation

WellSendDetailedInformation

PayAsCompany

RequestInvoiceCompany

PayByInvoice

EarnCareerCertificate

SampleCertificateBackground
PROFESSIONAL CERTIFICATE IN CUSTOMER SUPPORT METRICS & ANALYSIS
IsAwardedTo
LearnerName
WhoHasCompletedProgramme
London School of International Business (LSIB)
AwardedOn
05 May 2025
BlockchainId s-1-a-2-m-3-p-4-l-5-e
AddCredentialToProfile
SSB Logo

4.8
Nova Inscrição
→ Ver Curso