Advanced Certificate in Service Quality & Customer Relationship Management

Name: Advanced Certificate in Service Quality & Customer Relationship Management
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The Advanced Certificate in Service Quality & Customer Relationship Management is a crucial course designed to enhance professionals' ability to deliver exceptional customer service and build strong relationships. This certification is highly relevant in today's customer-centric business environment, where prioritizing customer satisfaction is vital for industry success.

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AboutThisCourse

By enrolling in this course, learners will develop a comprehensive understanding of service quality principles, customer relationship management strategies, and tools for measuring customer satisfaction. Moreover, this program equips learners with essential skills to identify customer needs, manage customer expectations, and handle customer complaints effectively. As businesses increasingly seek to differentiate themselves through exceptional customer service, the demand for professionals with expertise in service quality and customer relationship management continues to rise. This certificate course offers a unique opportunity for career advancement, enabling learners to demonstrate their commitment to excellence and their ability to deliver superior customer experiences.

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CourseDetails

• Advanced Service Quality Concepts
• Metrics and Measurement in Service Quality
• Service Blueprinting and Design for Quality
• Customer Relationship Management (CRM) Strategies
• Customer Experience Management
• Customer Value Proposition and Positioning
• Quality Standards and Compliance in Customer Service
• Multi-Channel Customer Engagement
• Service Recovery and Crisis Management
• Continuous Improvement in Service Quality and CRM

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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NotAccreditedRecognized
NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £140

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £90

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FlexibleLearningPace

TwoThreeHoursPerWeek
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ADVANCED CERTIFICATE IN SERVICE QUALITY & CUSTOMER RELATIONSHIP MANAGEMENT

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London School of International Business (LSIB)

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05 May 2025

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