Certificate in Support Automation Fundamentals
-- ViewingNowThe Certificate in Support Automation Fundamentals is a comprehensive course designed to equip learners with the essential skills for career advancement in the rapidly evolving field of support automation. This course is critical for individuals seeking to stay ahead in an industry where technology and automation are becoming increasingly important.
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• Introduction to Support Automation
• Ticket Management and Automation
• Knowledge Base and Self-Service Portals
• Automated Workflows and Escalations
• Chatbots and Virtual Assistants
• Integration of Support Automation Tools
• Metrics and Analytics in Support Automation
• Best Practices and Trends in Support Automation
• Implementing and Managing Support Automation Solutions
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