Certificate in Retention Through Customer Understanding
-- ViewingNowThe Certificate in Retention Through Customer Understanding is a comprehensive course designed to equip learners with the essential skills needed to excel in customer retention and user engagement. This course emphasizes the importance of understanding customer needs, preferences, and behaviors, and how to leverage these insights to drive business growth.
2,495+
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GBP £ 140
GBP £ 202
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⢠Customer Segmentation
⢠Customer Journey Mapping
⢠Understanding Customer Needs and Preferences
⢠Customer Feedback Analysis
⢠Customer Lifetime Value (CLV) Analysis
⢠Customer Retention Strategies
⢠Personalization and Customization Techniques
⢠Measuring Customer Satisfaction and Loyalty
⢠Building Customer Relationships
⢠Turning Customer Insights into Action
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