Advanced Certificate in IT Service Management (ITSM)
-- ViewingNowThe Advanced Certificate in IT Service Management (ITSM) is a comprehensive course that equips learners with essential skills for managing and optimizing IT services in line with industry best practices. This course is crucial in today's digital age, where IT services are at the heart of business operations and innovation.
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⢠ITILŽ Framework and Best Practices
⢠Service Strategy and Design in ITSM
⢠Incident, Problem, and Change Management
⢠Service Transition and Continual Improvement
⢠Service Desk and Incident Management
⢠IT Service Delivery and Capacity Management
⢠IT Security Management and Compliance
⢠ITSM Tools and Technology
⢠Measuring and Reporting ITSM Performance
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