Global Certificate in Service Quality & Human Capital Management
-- ViewingNowThe Global Certificate in Service Quality & Human Capital Management is a comprehensive course designed to enhance your skills in service quality and human capital management. This course emphasizes the importance of providing exceptional customer service and effectively managing human capital for business success.
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⢠Service Quality Concepts
⢠Human Capital Management Overview
⢠Service Quality Dimensions
⢠Customer Satisfaction and Loyalty
⢠Employee Engagement and Performance
⢠Service Quality Improvement Techniques
⢠Human Capital Development Strategies
⢠Service Quality Metrics and Analysis
⢠Legal and Ethical Considerations in Service Quality and HCM
⢠Global Perspectives in Service Quality and HCM
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