Masterclass Certificate in Support Tools for the Digital Age
-- ViewingNowThe Masterclass Certificate in Support Tools for the Digital Age is a comprehensive course designed to equip learners with essential skills for career advancement in today's technology-driven world. This course focuses on the latest support tools and techniques, making it highly relevant to the current industry demand.
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โข Unit 1: Introduction to Support Tools in the Digital Age <br> โข Unit 2: Mastering Ticketing Systems <br> โข Unit 3: Best Practices in Email Management for Customer Support <br> โข Unit 4: Leveraging Live Chat and Chatbots for Efficient Support <br> โข Unit 5: Utilizing Social Media for Customer Care <br> โข Unit 6: Implementing Remote Assistance Tools <br> โข Unit 7: Exploring Self-Service Portals and FAQs <br> โข Unit 8: Analyzing Customer Support Metrics <br> โข Unit 9: Integrating CRM Systems with Support Tools <br> โข Unit 10: Adapting Support Tools for Omnichannel Customer Experience
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