Global Certificate in Service Quality: Global Best Practices
-- ViewingNowThe Global Certificate in Service Quality: Global Best Practices course is a comprehensive program designed to enhance your understanding of service quality and its impact on customer satisfaction and loyalty. This course is critical in today's business landscape, where service quality is a key differentiator and a driver of customer choice and loyalty.
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โข Global Service Quality Standards: An overview of global service quality standards and their importance in providing excellent customer service. โข Customer Experience Management: Techniques for managing and improving the overall customer experience to build brand loyalty and customer satisfaction. โข Quality Management Systems: An introduction to quality management systems (QMS) and their role in ensuring consistent service quality. โข Service Blueprinting: A deep dive into service blueprinting as a tool for mapping out service processes and identifying areas for improvement. โข Customer Feedback Management: Methods for collecting, analyzing, and acting on customer feedback to improve service quality. โข Service Recovery: Strategies for handling service failures and recovering from mistakes to maintain customer satisfaction. โข Employee Engagement: Understanding the role of employee engagement in delivering high-quality service and its impact on customer satisfaction. โข Continuous Improvement: Techniques for implementing continuous improvement processes in service delivery for consistent quality. โข Metrics and Analytics: An overview of service quality metrics and analytics for measuring and tracking service quality.
Note: The above list is not exhaustive, and other units may be included in a Global Certificate in Service Quality program. The units included here are some of the essential topics that should be covered.
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